Visible Recovery UK (Registered Company (1201593) and Registered charity in England and Wales (14114523)
Effective Date: July 2023
Information We Collect:
1.1. Personal Information: We may collect personal information, including but not limited to your name, email address, postal address, phone number, and other personally identifiable information when you voluntarily provide it to us through forms on the Website or when you interact with our services.
1.2. Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, device information, operating system, and other anonymous data about your interaction with the Website. This information helps us improve our Website and enhance your user experience.
1.3 Depending on your interactions with us we collect information from a variety of sources such as:
When you use our services
When you visit our websites
When you provide information to us directly such as through a contact from or when making a donation
When you provide it to us indirectly via a third party – such as via professional referrals or professional fundraising agencies, where you’ve given them permission to share the information they hold about you with us
Other sources (such as social media or information available in the public domain)
When you choose to complete surveys
When you contact us by any means with queries, complaints etc.
How We Use Your Information:
2.1. Personal Information: We will use the personal information you provide for the following purposes:
To process and respond to your inquiries, requests, and feedback.
To send you updates about our charitable activities, campaigns, and events.
To administer donations and acknowledge your contributions.
To maintain and improve our services and communications.
To comply with legal and regulatory obligations.
2.2. Non-Personal Information: Non-personal information is used to analyze website usage patterns, track user engagement, and improve the functionality and content of our Website.
2.3 When using our services you / we may share your information with third party suppliers / organisations in order to these services to you:
Online chat service (please see our online chat privacy notice for more information)
Using our online Forms
Using our online donations services
Signing up for email marketing
Recording your details – client record management systems
Data Sharing and Disclosure:
3.1. Service Providers: We may engage third-party service providers to assist us in operating the Website and providing our services. These service providers may have access to your personal information, but they are obligated to keep it confidential and are not permitted to use it for any other purpose.
3.2. Legal Compliance: We may disclose your personal information if required to do so by law, or in good faith belief that such action is necessary to comply with legal obligations or protect the rights, property, or safety of our organization, our users, or others.
3.3. Consent: We will not sell, rent, or lease your personal information to third parties without your explicit consent.
Your Choices and Rights:
You have statutory rights in relation to the data we hold about you. These include but are not limited to:
4.1. Access and Update: You have the right to access and update the personal information we hold about you. If you wish to make changes to your information or request access, please contact us using the information provided below.
4.2. Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time. You can do this by following the "unsubscribe" link in our emails or by contacting us directly.
We implement appropriate security measures to protect the personal information we collect and maintain. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your data.
Links to Third-Party Websites:
Our Website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Our Website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with their information without parental consent, please contact us, and we will take appropriate action to remove the information.
9 St. Georges Yard, Farnham, England, GU9 7LW